Notify customers when an agent is free to take a call

Hi Daniel,

Thanks for the feedback! Our classic widget does not work exactly like that, but there's a partial workaround that maybe could solve your problem: the 'call us/callback request' widget (which you can enable on Talk settings) only shows up when there are agents online to take the call/callback, otherwise, it changes to a standard help widget. The widget does refreshes itself automatically but it takes a while (30 sec to a minute).


Widget with at least 1 agent online.


After some time when all agents were offline.

Regards,
Widson

Hi Daniel,

Thanks for the feedback! Our classic widget does not work exactly like that, but there's a partial workaround that maybe could solve your problem: the 'call us/callback request' widget (which you can enable on Talk settings) only shows up when there are agents online to take the call/callback, otherwise, it changes to a standard help widget. The widget does refreshes itself automatically but it takes a while (30 sec to a minute).


Widget with at least 1 agent online.


After some time when all agents were offline.

Regards,
Widson