Zendesk talk: Viewing who disconnected the line on a callNo planeada
It would be really helpful if we could see who disconnected the line (Agent or customer) on a Zendesk Talk call. The primary benefit is knowing if agents are hanging up on customers. It is my understanding that this can be viewed on Zendesk Support end, but it is not available to users.
Hi Christopher Powell,
Thanks for your feedback.
We don't have this feature just yet but we agree that it could be a useful one. We will be assessing it in the future.
I'm very interested in this feature as well. Is there any chance of a possible ETA? It may really help us out in determining actions in specific circumstances. Appreciate it! :D
Hi, This would be a great feature for us, especially we are investigating reasons of high abandons. Hope we can get feedback soon to get this feature in effect.
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