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View filters: Latest Updater field
Publicado 27 sept 2022
It'd be immensely helpful if I could create a view which filters by the last person to update a ticket. I have some tickets which remain Open to avoid certain automation, and I'd appreciate being able to filter those tickets to just those where the last response was not by me.
Alternatively a filter where I can do "Hours since latest assignee update > Hours since latest requester update" would suffice
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2 comentarios
Leah Kale
I came here looking for the same thing. I've been told to just hover over every open ticket to see if there are new comments. That's a non-answer. We need an at-a-glance way to see who commented last.
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Alfredo Iglesias
Hi! Did you find any solution to this?
I believe one way to do this, is by using Explorer with the
Update - Timestampfield and then filtering in a LOD kind using only the max value but not sure if someone achieved this. While it is not live view (1 hour delay).0