time zone allow automatic sync of the user profiles with their browser IP


6 Comentarios

  • Kat Flippin

    I have the same question.  How do I mass update or automate the time zone for user profiles in Zendesk?

  • Heather Rommel
    Community Moderator
    Zendesk Luminary
    The Product Manager Whisperer - 2021

    I don't know of an automated way. I'm sure there's an app someone can create. But in the absence of that, what we've been doing is we added a custom timezone field to the form customers fill out when filing a ticket. Based on what they choose, we have a trigger for each Timezone that targets a we hook and it updates the user profile. If something like that would work and you're not sure how, let me know and I can write up a User Tip.

  • Kat Flippin

    Hi Heather, yes, a User Tip would be very helpful. I'm in the process of doing a huge user cleanup in our system and would love to include this in the process. Thank you. 

  • Christopher Boerger

    Heather Rommel yes that would be great! 

  • Thomas Joussot


    Personally, all my customers have my time zone in their profile. Is that normal?

    I wish I could automatically update/populate their time zones in batch based on their last IP address?

  • Martin Carew

    As part of the SSO that we use for Zendesk (via our own SSO), we include the users iana time zone in the JWT but Zendesk doesn't read or store from that field. I really don't want another custom field and with customers in over 150 countries but they all show as in the company-set time zone (mountain time)!!


Iniciar sesión para dejar un comentario.

Tecnología de Zendesk