No Messaging Notifications

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  • Kyle Beaulieu

    I'm not sure I 100% understand the situation, but maybe this will help. Some of my users were complaining that they weren't getting notified when a new chat was received, so I created a Slack notification that informs the team that a new chat was received as well as the url for the ticket. That way, if the notification isn't there, they can click on the link in Slack (or just open the ticket in our case), and answer the chat. I then created a notification that the chat was answered and list the agent's name, just so no one is stepping on anyone else's toes. It sounds like we have a different environment, but maybe you would benefit from something like this? 

    This is what it looks like:

    This notification could be configured to use another app if you don't use Slack. Let me know if you think this would help and I can let you know how it was configured. 

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