Additional filters for Audit logCompletada
New Zendesk Feature “Audit logs” is super cool thing, and it lets me as an admin to track many traces of different activities in Zendesk instance. But sometimes there is a situation when somebody changed User or Organization object and I need to get the name of this agent. In other words, I need to get the list of changes with actors towards a specific User or Organization object and get Audit log in the following form:
1. name changed --- actor xxxx --- date
2. custom field changed --- actor yyy ---- date
Can you tell me if this feature is in the roadmap of Zendesk Admin Center?
Hey Kirill, thanks for reaching out and letting us know what you need. You're absolutely right that we need better filtering in the Audit log. Today you can filter on when something happened or who did it, but not just on what changed - because sometimes that's the only information you have available at the time, which seems to be the situation you're in if I'm understanding you correctly.
The team is currently working on adding filtering for the Item column (which is targeting a release this quarter, but this could change). I'm confident that this is going to help you so keep an eye out in our Announcements where we'll share when this feature is available 🥳
Have a neat Thursday.
Back to say that the announcement just went out for filtering the Audit log by what's in the Item column. This should address your feedback so I'm marking this thread as Completed. Thanks!
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