We have an issue where we often have tickets reach closed status but the assignee failed to associate an existing organization to the user/requester on the ticket, thus the ticket isn't tied to an actual organization.
As we know, modifying ticket data after a ticket is closed isn't an available option.
We have a view that we coach our staff on to visit and it's tickets that are less than closed with no organization, and they are to check this view for their tickets and the expectation is for them to update the user's organization so that the ticket ties to an organization.
However, this is still open to human error and forgetfulness. Any thoughts on how to ensure every ticket gets tied to an organization? I don't like that when reporting on our ticket data there's always going to be a bucket of tickets not tied to an org. I tried to see if there was a way to require organization upon solving a ticket, but am not finding anything.
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