How do differenciate Group name (user facing, for intermal use)
Good morning or good afternoon!!
1. How do differenciate Group name (user facing, for intermal use)
1-1. If there is way, can I make Group name with 2 versions?
(Customer facing, one for English, one for another language)
I realized Group/Department names are shown to the customers upon answering the ticket.
Is there a way to differentiate the Group name for internal use and for customers?
Hope there is a way to do this by Admins.
Or can this be done only by Developers? (I am asking this as I am not a developer.)
* Same Questions
* Developer Reference
Any input is much much appreciated. 😍
Have a lovely day ahead, everyone!
Hi there, at this time there is no way to have a Group name that is the same Group with different internal and external names. That said, posting here is a great place to add your voice if that is a feature you would like to see moving forward :)
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