Hello, I have done some research and see that Zendesk Webhooks and Triggers may partially answer some of my question but don't see the granularity I need for Zendesk Talk events.
I am looking for the ability to execute a webhook upon certain Zendesk Talk events as shown below.
These include the following:
-> Inbound/Outbound Call Answered/Call Accepted (then for that call):
1. Call Hold/Unhold Events
2. Successful Call Transfer Events (both cold transfer and assisted transfer)
3. Call Conference Events (multiparty call)
Any suggestions how to best surface these Zendesk Talk events?
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