Hi all, I need assistance with configuring Omnichannel routing as well as setting up the trigger to route email tickets. We have a support group that specifically deals with support tickets and I need to configure the routing as we do not have the time to monitor agents and to manually assign tickets all day.
I did attempt to configure earlier today but became stuck as the tag I used in the trigger did not take and I was unable to build the trigger.
Thanking you in advance.
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