We have 2 tickets:
- Ticket 1 opened on 1st Nov
- Ticket 2 opened on 2nd Nov
I would like to understand how the SLA works when we merge ticket 1 with ticket 2. Which SLA prevails? Is it the SLA from the ticket that was opened first or from the ticket remaining after the merge?
Thanks a lot for your help!
Iniciar sesión para dejar un comentario.