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Enable dynamic content in the web widget
Publicado 02 nov 2022
Feature Request Summary:
Can there be an option to natively place dynamic content into the web widget's content areas.
Description/Use Cases:
Areas that we can benefit with dynamic content are:
- Pre-chat form: Pre-chat greeting
- Pre-chat form: Department label
Business impact of limitation or missing feature:
Non-critical, however, this is important to have for global companies with non-English clientele.
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2 comentarios
Ryan K.
Hey Jacob Christensen!
I'm looking to set this up on the classic web widget, and was hoping for a native way to do this. This API stuff is a foreign language to me 😬.
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Jacob the Moderator
Hey Ryan,
You should be able to translate those customer facing strings based on the locale, using the API.
I'm not sure if you're wanting to set this on the classic web widget?
https://support.zendesk.com/hc/en-us/articles/4408832257562#topic_ejs_hcd_tfb
Or the new web widget:
https://support.zendesk.com/hc/en-us/articles/4500747797914
Hope that helps.
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