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Flow Builder Reset to beginning

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Kate Horner

Publicado 03 nov 2022

Once our end user submits a ticket through the flow builder (we do not engage in the live chat/messenger) it does not allow the end user to start the flow process over again unless they kill the window or app and reopen. How can I get them to start the flow over after submitting the ticket form?

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    laura abraham

    Hi Kate,

    just to let you know, there are a lot of people agreeing with you. This issue was raised a year ago. You can find the community thread here: https://support.zendesk.com/hc/en-us/community/posts/4411971678874-Add-Back-step-in-Flow-Builder-?page=1#community_comment_5053237780890

    kind regards, Laura

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