Zendesk talk - Segregation of phone numbers

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  • Comentario oficial
    Widson Reis
    Zendesk Product Manager

    Hi Kirsty White,

    We couldn't agree more. Outbound dialling does not escalate well when the number of lines grows. This is definitely an area we want to improve as soon as possible.

    Maybe you already doing this, but one way you can mitigate the issue, for now, is by assigning nicknames to all your lines (Admin > Talk > Lines). At least you will be able to find them easier and avoid picking the wrong one.

    Thanks for the feedback!
    Widson 

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