Explore reports - Monthly number of resolved tickets per brand


2 Comentarios

  • Anne Ronalter
    Zendesk Customer Care
    Hello Jiyoon,

    This is very likely due to the fact, that Views do not include archived tickets.

    Archived tickets are included in search results. You may notice a discrepancy between the number of ticket results shown in a view and the number shown in a ticket search with the same parameters.

    More details can be found here:
    Why are tickets missing from my views?

    Another reason could be, that your Views and Reports have different filters.

    Should this not answer your question, feel free to open a ticket with Support, so that we can investigate further.

  • 이지윤

    I see. Thank you so much Anne for the comment!


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