Zendesk language

3 Comentarios

  • Anne Ronalter
    Zendesk Customer Care
    Hello Jiyoon,

    every Agent can set the language in their profile.

    More details can be found in the following article:
    How can I change the language in Support for my agents? 

    The language of the Account can be set in the Admin Center.

    Here you can read more about Adding multiple languages to Zendesk Support.


  • 이지윤

    Thank you for the explaination!

    Well noted that changing customer language by the profile is possible.

    However, though Localization is set in Korean (as the seond image)

    Though Zendesk admin center language(like below image) should be in Korean, for a colleague, it appeared in English. What could have gone wrong?

  • Arianne Batiles
    Zendesk Customer Care

    Hi 이지윤

    The language set in the user profile of your colleague may be English. If this is not the case, please refer to ticket 10989128 which I created where we can continue our conversation 


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