Ticket Value customization
Hi, everyone!
Your input is indeed highly highly appreciated!!
I've got a question about ticket filed value.
I wanted to create depths in the dropdown. So I have set ticket dropdown lists as below.
account_related
account_related::account_recovery
account_related::account_hacked
[As is]
Account related
> 1) Account related <- I still see this in the dropdown.
> 2) Account Recovery
> 3) Hacked Account
[To be]
Account related
> 1) Account Recovery
> 2) Hacked Account
[Question]
How can I get rid of [Account related] part after choosing "Account related" for the first time?
Thank you everyone in advance~!
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Hi 이지윤 - Based on what you've described, it sounds like you'll want to remove the dropdown option that just says "account_related."
So, instead of:
account_related
account_related::account_recovery
account_related::account_hackedIt'd look like this:
account_related::account_recovery
account_related::account_hackedMind giving that a go & let me know if that helps achieve what you're looking for?
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