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Add greater control around Satisfaction Survey Visibility



Publicado 10 nov 2022

Hi!

Would love to see more control around Satisfaction Survey visibility. Currently all my agents have access to see all tickets, that is how our workflow is intentionally designed.  However, I don't want team members to see Satisfaction surveys that pertain to other team members.

It would be fantastic if we could limit survey responses to the ticket assignee only and/or Admin only.


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