Zendesk Support should provide the option to display standardized time intervals in the dashboard, independent of a user's language and time zone setting, e.g. when looking at last weeks numbers, me as an Admin can decide that the week is from Monday to Sunday, and set the default time zone to GMT +1.
With this we can assure that everyone looks at the same numbers, no matter which language or time zone settings they are using.
Different team leads in different locations can see different numbers when looking at the same report and the same filters in the dashboard.
The only difference is:
Team Lead A (located in the Netherlands):
Language: English (US), i.e. the week is Sunday to Saturday
Time zone: GMT +1
Team Lead B (located in Romania):
Language: English (UK), i.e. the week is Monday to Sunday
Time zone: GMT +2
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