More Details in Talk Tickets


1 Comentarios

  • Comentario oficial
    Rohan Gupta
    Zendesk Product Manager

    Hi Jasper,

    Thanks for reaching out!

    Unfortunately, we do not have these metrics displayed on the ticket.

    However, you can pull this data in Explore,

    Call duration - Call IVR time = call not including IVR

    And call on hold time can also be reported in Explore.

    Here is an article for more details.

    Hope it helps,



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