There should be better support for the product

3 Comentarios

  • Brett Bowser
    Zendesk Community Manager
    Hey Bonnie,

    Sorry to hear you're running into issues getting into contact with our Customer Care team. I do see you have a ticket open with them currently related to default groups. Is this what you're trying to get resolved? Can you provide a little more context here as I may be able to help on my end.
     
    Hope to hear from you soon!
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  • Lou
    Community Moderator
    The Product Manager Whisperer - 2022

    Bonnie Minnamon

    To echo Brett's comments, post something on here. We may be able to help. I've had my own frustrations with ZD support, but this community is a great resource.

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  • Bonnie Minnamon

    He there, 

    I had asked about default groups. I was able to figure that out with some digging of my own. I also asked about uploading user info via CSV I have tried a few different times and cannot seem to get it to work properly. 

    I also was wondering how do I get a users name to show up when they call in? I have tried inputting the users phone number in their account in every format I can think of but it always seems to ring in with just the phone number and then I have to manually attach it to the user or merge it to the user.

    I appreciate your quick response! Thank you! 

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