Búsquedas recientes

No hay búsquedas recientes

Is it possible to set up automatic assignment of tickets via email?

Respondidas
image avatar

Douglas R.

Zendesk Luminary

Publicado 06 ene 2023

Hello my friends, how are you? I have a question, would it be possible to configure the automatic attribution of tickets that were entered by email to specialists?

1

3

3 comentarios

Fecha
    image avatar

    Jake Warren

    So you're saying if someone emailed example@example.com, you want the ticket to automatically assign to agent soandso?

    0

    image avatar

    Douglas R.

    Zendesk Luminary

    hello jake, how are you?

    Yes,that's right.

    Is this possible?

    0

    image avatar

    Felipe

    Zendesk Customer Care

    In this case, you can use the condition 'Received at' in the trigger, so that it considers when the ticket is received from a specific email address, and you can then have it forwarded to a specific group or agent as an Action.
    You can find here the guidance on this criteria: Trigger conditions and actions reference
     
     
     

    0

    Iniciar sesión para dejar un comentario.

    ¿No encontró lo que buscaba?

    Nueva publicación