Is it possible to set up automatic assignment of tickets via email?
Hello my friends, how are you? I have a question, would it be possible to configure the automatic attribution of tickets that were entered by email to specialists?
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So you're saying if someone emailed example@example.com, you want the ticket to automatically assign to agent soandso?
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hello jake, how are you?
Yes,that's right.
Is this possible?
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In this case, you can use the condition 'Received at' in the trigger, so that it considers when the ticket is received from a specific email address, and you can then have it forwarded to a specific group or agent as an Action.
You can find here the guidance on this criteria: Trigger conditions and actions reference
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