Call someone based on a High priority ticket

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  • Ahmed Zaid
    User Group Leader Community Moderator
    Zendesk Luminary

    Hi Keelan Pannell

    It is fairly simple to automate this using Twilio. You can create a Twilio trigger to call your agents with an automated voice message. The Twilio trigger can be fired by notifying its webhook using a Zendesk trigger.

    A solution architect can help you build this flow on Zendesk and Twilio. Check out Zendesk Professional Services or Zendesk Partners Marketplace for a directory of accredited solution providers to help you, including my affiliates.

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