Feature Request Summary:
There should be an auto-actioned option to set agents Talk status to 'Away' if they're not viewing the Zendesk support interface browser window (like time tracking works) or to 'Offline' status when they sign-out of the Zendesk workspace (at the end of shift for example).
Agents forget to change their Talk status from Away/ Online/ Transfer Only to Offline status at end of shift. Many times I have manually had to do this.
Business impact of limitation or missing feature:
This is critical for our business to ensure accurate time logs for active agents on our Talk availability record.
Other necessary information or resources:
See reference to comments, requesting further update on ticket named: 'Zendesk Talk - Auto Log Off Agents'. Rohan Gupta advised more information would be available in the 'next 9 month plans' back in September 29, 2021.
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