empty blank email as replying to zendesk company usersRespondida
We are end user for Ecwid, and other companies that using zendesk email,
We have some issue with Rouncube software for replying on "Ecwid email" and other companies that use zendesk as their helpcenter platform,
We find this very annoying as an end user when we answer emails from zendesk companies such as ecwid and other companies that they receive an empty email from us while we actually wrote an email, Unfortunately there is also no end user support for this problem notify zendesk if errors occur,
Per our Master Subscription Agreement, Support is limited to Agents and Adminds of accounts (Ecwid). From what I understand, you are using Roundcube software (web-based IMAP email client) and all your responses are empty once it's delivered to Zendesk.
Are you receiving an email bounce? If yes, we suggest that you check Common issues with email deliverability to troubleshoot the issue. Also, do you have other email addresses that you can use like Gmail or Yahoo to test this out if Ecwid will be able to receive your email. I'm afraid we're limited on how we can troubleshoot this email delivery issue without Ecwid support reporting this to us.
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