Chat triggers & tags for measuring effectiveness
Feature Request Summary:
Zendesk Explore/Chat should have an option to be able to track the number of times a trigger is successfully sent to a user without that user responding back to the chat prompt.
When we are actively trying to empower Zendesk to self-assist the user, the trigger has tags set up to tag the interaction if the user responds. It would be even better if the trigger tags the interaction when it fires off.
Business impact of limitation or missing feature:
This is critical for our business (and others) because we're missing the ability to measure the true performance of our triggers. It's frustrating to navigate in the dark for various projects that involve Zendesk.
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