Enabling Talk CSAT ratings over the phone
RespondidaI'm positive this has been brought up many times, but the inability to rate a phone interaction on the phone itself is a major setback in the talk suite and is definitely causing the need to explore other solutions. Hopefully this is on the roadmap!
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Comentario oficial
Hi, you can send a proactive outbound via SMS or email for CSAT after call ends.
An option is to use Zendesk Talk native solution and then use a third-party product only for collecting the post call survey. When the call is coming to an end, the agent could simply forward the call to an external number. Here is an example of how to do it.
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Hi
Many existing customers and new prospects request CSAT ratings over the phone from my end. Hopefully this is on the roadmap!
Is there any ready-to-use 3rd party App for this use case?
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