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Feature Request: Guide Learning Paths



Publicado 01 feb 2023

Hi!

 

I was wondering/requesting a way to create a learning path for new Agents to take when access an internal knowledge base in Guide. We were hoping to require new agents to take view articles in a specific order that is purposeful in delivering information without overwhelming new Agents. 

Similar to how Zendesk provides learning-paths. Thoughts, suggestions, feedback?

https://training.zendesk.com/page/learning-paths


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