Messaging: Hide text entry field from End Users on certain Step types

10 Comentarios

  • Sam Woolley

    I second this and had a call with a support team member this morning where I suggested this myself - its extremely frustrating for both the customer and for us when they type a response to an option presentation. The ability to turn this on or off for certain steps would be perfect. 

    4
  • Boris Gemünd

    Thank you, Harper for pointing it out! I completely agree. Boris

    3
  • Georgi

    One more vote for that functionality.

    3
  • Matheus Csapo Gava

    Another vote here

    3
  • Elina

    And one more vote! 

    2
  • Simon Blouner
    Community Moderator

    A vote from here as well!

    1
  • Onur Okutan
    Zendesk Product Manager
    Hi everyone,

    We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Wednesday, September 20, 2023, at 11 AM CDT, for our PM Roundtable on Messaging End-user Experience. It’ll be an open discussion on what is and isn’t working for you in this focus area of Zendesk. So please bring those questions, concerns and feedback because we want to hear from you! The link to register can be found here, we’d love to see you all there.

    Best regards,

    Onur
    0
  • Onur Okutan
    Zendesk Product Manager

    Thank you so much for providing feedback on this area! We want to note that this feedback has been logged.

    In case you missed it, we wanted to make sure you saw the recording and event follow up from our most recent PM Roundtable. Please find the deck, recording, and follow up article. Thank you again for your feedback!

    0
  • Now You Know

    One more vote for that functionality.

     
    0
  • Sascha Korinth

    We are also in the process of developing an answer tree and making it available to our customers. As this is very extensive, the user does not always get the desired answer when entering free text - this is the result of initial internal tests. This would greatly reduce the acceptance of this great feature. We would therefore very much like to have this feature.

    0

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