We are implementing Webhooks via trigger to capture Zendesk ticket data on our backend systems. We are in process of designing a sync up in cases webhook invocation has failed and trigger data is missed. There are some solutions we have looked at
- There are Zendesk APIs to track webhook invocation, but this feature is in beta, do you have idea on this feature stable release date?
- We have also looked at Zendesk API to track ticket audits , anyhow this doesn’t give us all the ticket event data we are looking for like update_at timestamp, custom fields values, etc for condition triggers like status change/condition fields value changes, etc. Are there any other APIs we can look at or any other approach we can consider?
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