Currently if we connect external email address to zendesk instance and complete forwarding - we can send emails from our Zendesk instance on behalf of this external email address.
The problem is that if something changes in the settings, and email forwarding is not working as expected anymore, there is no notifications or alerts on Zendesk side, that can catch admin's attention to double check the forwarding settings for the affected email.
For example: We connected email XXX to Zendesk, SPF&DNS settings are done properly, we can send emails from Zendesk on behalf of this email address and all emails sent to this email address appear in Zendesk.
BUT if something is wrong with the settings for forwarding/spf/dns - the only way for us as admins to know it is to go to email settings and to manually check on "verify" button for each abovementioned parameter. We had an instance affected where forwarding has been broken for a long period of time (8 months), but since there are no alerts in Zendesk - we were not aware about it.
Please, check this and consider adding some form of notification for Admins to be aware of such issues.
Iniciar sesión para dejar un comentario.