IVR Routing by customer type and then enquiry type?Respondida
Is there a way to set up IVR to collect the customer information prior to being connected with an agent? This would reduce the time our agents use to organize forms etc. We also receive many enquires from end user/ general public which is not our customer base. Can anyone best advise?
Thank you for your question. We understand your needs 1000% - this is on our backlog. We will keep you posted on when this feature is coming. Thank you for your patience!!!
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