With the upgrade, my account goes “Offline” after two weeks of inactivity. This is detrimental to my business because I really need it to always show “online” without me having to always remember to log back into Zendesk every two weeks. This is a huge inconvenience and I would like the option to have an always “Online” option or a longer period of time where I can be in “Online” status than just two weeks. I am a small business and would like to “set and forget” it, but with this upgrade, I now have more work to do. Please consider this upgrade.