How can i connect to data from zendesk FAQ


1 Comentarios

  • Jupete Manitas
    Zendesk Customer Care
    Hi Rémy, thanks for writing in! There are ways you can collect data from Guide. You mentioned dataset so by any chance did you try to make use of the guide dataset in Explore? This is one of the ways you can get data from Guide and make use of the Guide recipes here: Explore recipes reference
    In Explore, you can also capture your CSAT score and you can make use of filters like explore channels to isolate CSAT from Help Center and Web form -  Understanding ticket channels in Explore. We hope this information helps! Thank you!

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