Tag a ticket when a Knowledge Capture event happens
Hi,
Is it possible to catch when a Knowledge Capture event has happened on a ticket (URL linked / etc.) and apply a tag when this happens?
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Hi Stephen,
As it turns out, the event "Knowledge Linked" is not part of trigger conditions. Hence, it's not possible to use it on triggers.
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Thanks Dane - I appreciate the answer here.
I guess this is something I will be adding some feedback for in that case, as it would be handy feature to have access to.
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Hi Stephen,
Yes. Posts like these are continously being monitored. If it gains enough traction or there's a high engagement of users with the same use case, it can drive the demand for such feature.
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