Tag a ticket when a Knowledge Capture event happens

3 Comentarios

  • Dane
    Zendesk Engineering
    Hi Stephen,

    As it turns out, the event "Knowledge Linked" is not part of trigger conditions. Hence, it's not possible to use it on triggers.
    1
  • Stephen

    Thanks Dane - I appreciate the answer here.

    I guess this is something I will be adding some feedback for in that case, as it would be handy feature to have access to.

    0
  • Dane
    Zendesk Engineering
    Hi Stephen,

    Yes. Posts like these are continously being monitored. If it gains enough traction or there's a high engagement of users with the same use case, it can drive the demand for such feature.
    0

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