I want to build an agent activity dashboard that will show the number of public comments, CSAT scores, and probably other stats as well, but for now, these are the main ones.
I created a report for the public comments using the Updates History dataset, and the CSAT report using the Tickets dataset.
I want the agents to filter the dashboard by their name and date and get relevant results. The problem is that there is no filter that will affect the two different datasets. I will need to add a pair of filters for each report.
What's a creative way to workaround this and have one name filter and one date filter for the agents?
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