Valid Emails Dumping into suspend view

1 Comentarios

  • Olivier Degardin

    Hi Michelle,

    It must be annoying... Does it concern only one company/client?  Are all the domains declared for this company/client? Example: if your client is the company 'abcd', it's possible only the domains and have been referred for England and USA. And if your user (sample: is in Italy, the domain has to be added inside the 'Domains' field. See attached screenshot.

    Another possible cause could be an automatic 'out of office' answer from an attendee.

    Another verification: Is the email address of an impacted user exactly the same everywhere, everytime, I mean for a valid ticket and a suspended one?

    Good luck.


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