Side-loading is not working for "Open Ticket Count"

2 Comentarios

  • Greg Katechis
    Zendesk Developer Advocacy

    Hi Marco! It looks like you're passing in "created" in your query, which isn't an available side-load. Could you try running the query without that and letting us know if the issue persists?

  • Marco

    Hi Greg, yes i'm passing in "created" just to narrow-down the result set.  BTW: My goal was to find a way to quickly identify a set of end-users without tickets...

    Anyway... I found that it only works for agents, not end-users. Looking at the documentation it says that "open_ticket_count" is a special sideload to get "the total number of open tickets assigned to the user" ... but, if I'm not wrong, end users cannot be assigned to tickets.

    What I need is a sideload (for the /users endpoint) to get the total number of requested tickets... why Zendesk is not providing this basic one?


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