Get notify when a ticket is closed

1 Comentarios

  • Greg Katechis
    Zendesk Developer Advocacy

    Hi Alon! We have event connector that works with Amazon EventBridge that will get you what you want. Specifically, you'll want to use status change ticket event, which doesn't allow you to listen for a specific event (in your situation, ticket moving to solved), but you could check the response payload for something like this:

    "detail": {
    : "Status Changed",

    "previous": "open",

    "current": "solved",

    Let us know if you have any other questions!


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