Setting up 2 email channels in Zendesk
Hi,
My company is trying to set up 2 domains that we own to come in to the same ticket views but have separate reply addresses. For example, 2 websites, companyA.com and companyB.com , emails sent to info@companyA.com and info@companyB.com will pull through to the same ticket views, however when replying to the tickets the reply address will be info@companyA.com for their tickets and info@companyB.com for their tickets (instead of the same email address). Is this possible through one Zendesk environment or would we need 2 zendesk environments (one for companyA and one for companyB)
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Hi Sweet Squared,
Yes, this is definitely possible using just one Zendesk environment. You will need to add both email addresses listed as your Zendesk external support address.
For reference, please see article below:
Adding support email addresses for users to submit tickets
What end-users see as the from address (Sent To and Reply From) depends on whether you are using a Zendesk address or an external email address to receive support requests. In your case, if you added your external address info@companyA.com as your Zendesk support address and your customer submitted on the same address, Zendesk can send email replies to your customers via your external email address.
I hope this helps. Thank you!
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