Setting up 2 email channels in Zendesk


1 Comentarios

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Sweet Squared,
    Yes, this is definitely possible using just one Zendesk environment. You will need to add both email addresses listed as your Zendesk external support address. 
    For reference, please see article below:

    Adding support email addresses for users to submit tickets
    What end-users see as the from address (Sent To and Reply From) depends on whether you are using a Zendesk address or an external email address to receive support requests. In your case, if you added your external address as your Zendesk support address and your customer submitted on the same address, Zendesk can send email replies to your customers via your external email address.
    I hope this helps. Thank you!

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Tecnología de Zendesk