Filtering incoming tickets by email addresses or customer ID's

3 Comentarios

  • Samm F

    I'm not aware of a native way to do this. 

    A bit of a messy approach could be to add customer id as a ticket field and pass this through on each request. That way you could 'group by' that field on the ticket view you're creating. 

  • Alejandra Cordova

    Thanks a lot Samm, I did the following:
    1. Added the Customer ID as a ticket field 

    2. I created a View with that ticket field

    But for some reason it doesn't retrieve the customer's ticket :( , perhaps I'm doing something wrong? 

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Alejandra,
    Have you tried this approach, you can tag a user or an organisation. When a user creates a ticket, these tags will be added to the ticket

    Then, you can then use that tag in a Ticket view condition. 

    Tags >> Contains at least one of the following >> test_tag

    I hope this helps. Thank you!

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