Lack of API features in Messaging vs Classic

5 Comentarios

  • Omar Gonzalez

    Hi!

    Any news regarding this request?

    1
  • Omar Gonzalez

    Hi,

    Is there any information regarding this set of functionalities that are covered in legacy Web Widget API Documentation and not in Messaging widget API Documentation?

    I tried using the same functions but it is not working

    Thanks

    0
  • Sabra
    Zendesk Customer Care

    Hey Omar Gonzalez!

    We are continuing to add API functionality to the Messaging widget as we understand folks won't be able to move to Messaging until there is more parity between the widgets; however, we don't have any specific timelines to share at the moment. While we don't have any doc specifically outlining what you can do with the Legacy Widget APIs that you can't do with the Messaging widget APIs, the full list of available APIs for Messaging can be found here and you can easily check if there's been anything added recently by checking in on our API documentation Changelog

    0
  • Onur Okutan
    Zendesk Product Manager
    Hi everyone,

    We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Wednesday, September 20, 2023, at 11 AM CDT, for our PM Roundtable on Messaging End-user Experience. It’ll be an open discussion on what is and isn’t working for you in this focus area of Zendesk. So please bring those questions, concerns and feedback because we want to hear from you! The link to register can be found here, we’d love to see you all there.

    Best regards,

    Onur
    0
  • Onur Okutan
    Zendesk Product Manager

    Thank you so much for providing feedback on this area! We want to note that this feedback has been logged.

    In case you missed it, we wanted to make sure you saw the recording and event follow up from our most recent PM Roundtable. Please find the deck, recording, and follow up article. Thank you again for your feedback!

    0

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