The customizability of integrating user rating (badge awarding) via Enterprise single sign-on options
Hello everybody,
I am planning to use the community feature in our Help Center to create a forum for our product's users. I noticed that one of the Gather module's features is the ability to award badges to community members.
Is it possible to integrate the user's expertise rating within our software with the customized badges in Zendesk Gather by leveraging some sort of API Zendesk provides? I wonder if this is possible since Zendesk's "Enterprise single sign-on options" is going to be used for the community login and thus user identification will be done through our software. For example, if a logged-in user is an "Expert" within our software, can we utilize your API to implement a way to make this user visible in the community with an "Expert" badge?
Furthermore, if our front-end developers are working on a community template that Zendesk provides, can we customize it so that we can also show a real-time ranking of power users with high badge rankings within the Zendesk Community landing page?
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Hey Joonmo,
You could build this by leveraging the badge assignment endpoint. As for the real-time ranking dashboard - you could use the list badge assignments endpoint for this. Though you'd most likely want to do this via a separate service and then store the response at a publicly available endpoint. You could then call that endpoint and use it to map the data to the help center. Otherwise you'd be making the api call from the help center and potentially exposing your token.
Hope this helps,
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