Looking for technical info on how best to integrate Talk with 3CX


2 Comentarios

  • Comentario oficial
    Sean Chuang
    Zendesk Product Manager


    Thank you for the question. The proposed solution would work with call forwarding. Once the call is forwarded via our IVR, the rest is up to 3CX. It should not disrupt your IVR and other functionality. Here is an article to call forwarding

    The best way to test this is to try it (set up a trial account; contact support to enable call forwarding). We would also recommend trying call 'overflow' if you want to avoid even using Talk's IVR.



  • Pierre M Camilleri

    Hello Sean

    Thanks for your reply. But is there a way to bypass completely Talk's IVR since we already have an IVR in place. Yes, I think the best way is to test this out before implementing call forwarding.





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