Best way to track multiple values across a custom field

1 Comentarios

  • Julio H
    Zendesk Customer Care
    Hi Luke,

    I think that tagging will be the best option. A better way to do it, will be by creating a multi select custom field to add to your ticket form for the agents to select the stores are related to the ticket. 

    Each value will have the tag linked to each store. 

    Another workaround will be to create a field when selected activates a trigger to add the stores number you need in the ticket. 

    If these users from those stores are the same. You can try to add tags to the users to be automatically added:


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