Im trying to route chats based on country code ie. GB which would be presented to agents with the skill set GB. However I need to separate out specific requesters by domain to go to a different department. Has anyone successfully done this?
It would be similar with chats from Switzerland. I need to send ie French requests to the French team, German to the German team and Italian to the Italian team.
How do the triggers need to look to make this possible?
Iniciar sesión para dejar un comentario.