As part of our ticket deflection metrics we'd like to ID inquiries resolved via Chat. Existing default dashboards in Explore and Chat Admin allow us to see completed chats, however a completed chat isn't necessarily a resolved chat. The chat may have ended with a ticket created that requires further investigation. We were thinking of leveraging tags, to tag chats as "chat resolved" but wondering if there is a default method that exists to ID chat resolutions, or are there any suggestions/best practices to accomplish this?
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