Live feed of good satisfaction ratings on our website
I was wondering if there is a way to pull data from the Zendesk API to external sources, alternatively... If there might already be something built for a purpose like this.
It would be interesting for us to show how happy our customers are with our support team in real time on our website, using metrics like these:
"score": "good, with comment",
Showing this live feed on our support page on our website would help build credibility for our team.
We'd might have to add a new option on our CSAT landing page, regarding if they want it to be public online or just available to us, but would this be possible to do with a premium plan?
Hey Jacob Böös!
One way you could about this is by using the Satisfaction Ratings API together with the Incremental Exports API to regularly poll the endpoint and pull up to date data which can be used to display on the external site. One thing to be aware of: you will need to authorize using Oauth to access these endpoints externally.
I hope this helps! Let me know if you have any questions.
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